Online Course Liaison

What is the Online Liaison Service? The online liaison helps students succeed in their online courses. If online instructors are concerned that a student is having trouble using Blackboard or has fallen behind, they can contact the liaison to reach out and help that student. Online students also can contact the online liaison if they need assistance.

We are lucky to have Lissa Walls, who also teaches science classes at the College, as our online liaison. If you need help with or have questions about Blackboard Learn, please don’t hesitate to contact Lissa. Below are several ways you can reach her.

• Email: onlinecoursehelp [at] qcc.mass.edu
• Text or Call: 774.285.3754
• Log on to Starfish: Once you’re in Starfish, you can find the online liaison in your success network and make an appointment with her using the “See available appointments” option.

Additional Assistance If Lissa is not available and you need immediate assistance, Blackboard Learn support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

You can call the Help Desk (508.854.4427) and follow the prompts for Blackboard Help.
You can Live Chat as well.

If you have questions about course content or getting back on track with your coursework, I encourage you to contact me directly. Don’t hesitate, though, to contact Lissa with your Blackboard Learn questions.